Frequently Asked Questions

Many thieves use the telephone to commit fraud. These criminals are looking from unsuspecting individuals who will give them important information, like Social Security numbers, dates of birth, credit card numbers or bank numbers. Once they have your information, they use it to make fraudulent purchases, obtain credit or to access bank accounts.

To avoid being a victim of phone solicitations, hang up:

• If you don’t know the person to whom you are talking.
• If an unknown caller asks you for your Social Security Number, credit card numbers, bank account numbers or date of birth.
• If you receive a call asking you to provide personal information to win a prize.
• If you are called and asked to verify information about your credit cards. If the caller claimed to be a bank representative, hang up and call your bank directly using a valid number from a telephone book or the bank’s website. Remember that your bank will never call you and ask for your personal information over the phone.

Lifeline and Link-up are both Federal discount programs that are designed to give low income individuals the ability to afford phone service.

DTC Wireless provides this discount to individuals that the State of Tennessee informs us that are eligible based on their income level or a low income program (such as food stamps, housing assistance, Medicaid, etc). Please contact us by phone to inquire further about these discounts.

http://www.dtcwireless.com/hearing-aid-compatibility

Initially, you will need to give us a call at 1-800-772-8645 to setup your online account information. We will need a username, password, password hint and two verification questions. Once this is complete you will immediately be able to login to your online account to check your recent minutes, pay your bill, and view your current or past bills.

Verification Question Examples:

What was your high school mascot?

What color was your first car?

What is your favorite movie or book?

What city were you born in?

You can check your minutes online by creating an online account or by contacting us at 1-800-772-8645.

Your monthly payment is due when you receive your bill and is past due after the 16th.

Your DTC Wireless weekend minutes start Friday at 6:00 p.m. and end Monday morning at 6:00 a.m.

Your DTC Wireless night minutes start Monday -Thursday at 8:00 p.m. and end at 7: 00 a.m the next morning.

If the phone displays “no service” or “emergency only” you may be in an area with insufficient coverage.

Visit an authorized sales center, or contact customer service to change your phone number.